Mojang has never sent response in support center for minecraft?

For months, I haven't been able to log into minecraft.
I tried everything, and never got a password reset email, never; I used to be able to receive them but bam, suddenly I stop getting them when I forget my password one day.
I sent Mojang one email, everything filled out, and it passed more than two business days.
I'm still waiting, is/has anyone had this problem for minecraft (pc)?

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